Frequently Asked Questions

You will enjoy free delivery* if you spend more than $300 in a single order.

For orders below $300, there is a $10 delivery charge upon checkout.

*For lift landing levels only. Additional charges apply for bulky appliances to be carried up/down stairs.

For delivery of bulky appliances:

Once we receive your order, we will contact you within 3 business days for delivery arrangements. Delivery typically takes up to 7 business days, depending on availability. Please note that delivery timings are fixed and may vary based on your location.

For delivery of small appliances:

Orders will be shipped via Tracxlogis (formerly Qxpress). You will receive a tracking ID once your item has been dispatched.

NOTE: Delivery times may be longer during peak shopping periods such as 11.11, year-end sales, and festive seasons.

Yes, we do provide Next-day Express Delivery - it is a premium on-demand service chargeable at $50, and is non-refundable once scheduled (subject to availability of delivery slots)

Terms and Conditions:

● Only applicable for selected products and models (subject to stock availability)

● Order(s) placed between 12am and 5pm will be delivered on the next business day before 10pm.

● Not applicable for order(s) placed on Sundays, public holidays, and after 5pm on weekdays.

● TV wall-mount services are not available for Express-next Day Delivery; Must be arranged separately if required.

● Some condominiums may have specific delivery time slots, and only allow deliveries from 9am to 5pm. Kindly check with your condominium management for the approved delivery time slot. Please notify them once we have confirmed the delivery date and time.

What is excluded from Next-day Express Delivery?

● Items directly delivered by our suppliers/partners

● Any installation services and air-conditioners requiring installation

● Made-to-order or Pre-order products

NOTE: Mega Discount Store Pte Ltd reserves the right to decline any express delivery request and propose the next available delivery date.

You can cancel an order placed on megadiscountstore.com.sg under the following conditions. Please note that this cancellation policy applies only to purchases made through our website and may differ for purchases made at our retail stores.

Free Cancellation Within 7 Days:
You may cancel your website order within 7 days from the purchase date, provided that the parcel has not yet been handed over to the courier. A full refund will be provided without any cancellation fee.

Cancellation After 7 Days:
For cancellations made more than 7 days after the purchase date, a cancellation fee of 10% of the total order amount + GST will apply, provided that the parcel has not yet been handed over for delivery.

No Cancellation After Courier Handover:
Once your parcel has been handed over to the courier or is already on its way for delivery, the order can no longer be cancelled.

Yes! We are able to hold your delivery for up to 2 months. *Subject to stock availability

Due to security reasons, special arrangements have to be made to deliver to certain areas, hence additional charges may apply (on top of the $10 delivery charge if your purchase is less than $300) — regardless of the size and type of item.

Areas such as:

● SATS Inflight Catering Centre

● Jurong Island, Pulau Ubin (Do Not Deliver)

● Changi Airport

● Singapore Prison Quarters

● High-security areas that require logistic vehicles to be empty etc.

We strive to keep our stock availability accurate, but in rare cases, an item may become unavailable after your order is placed. If this happens, we’ll contact you as soon as possible to offer an alternative option or issue a full refund.

No, our delivery service is available only within Singapore.

Currently, we do not offer gift wrapping or greeting card services.

If you have included a request for these services in your order notes at checkout, please note that we will not be able to fulfill it.

Yes, prices are inclusive of GST.

We accept VISA, MasterCard & GrabPay.

We accept the following payment methods:

• Cash
• NETS
• Credit/Debit Card (VISA & MasterCard)
• Paynow
• FavePay
• GrabPay (Installment plans are only available on megadiscountstore.com.sg. It is not available in our physical retail stores)

We also accept the Climate Friendly Households (CFH) Programme fridges and LED lights e-Vouchers for eligible models.

To be eligible for our first-order promo code, you must first create an account.

Then, sign up for our newsletter located at the bottom of the page.

Once done, you can apply the "NEWUSER" code on the checkout page!

Check out our GrabPay guide here.

Mega Discount Store accepts NEA's Climate Friendly Households Programme e-vouchers.

Eligible appliances:

• Fridges (3 Ticks and above)

• Washing Machines / Washer Dryer (4 Ticks)

• Clothing Dryers (5 Ticks)

• Direct Current (DC) Fans

• Inudction Stove

• System Aircons (5 Ticks)

• LED Bulbs (2 Ticks and above)

Visit here for more information.

No, we do not accept CDC Vouchers.

If you have selected Store Pickup, please wait for our staff to contact you before coming down to collect your order. This is to ensure that your item is ready for collection and to avoid making a wasted trip.

If you need the item urgently, you may call us at 6348-7998 to check whether it is ready for collection.

Collection Time: 12pm–9pm

Important: Your item may not be immediately available for collection, as not all items listed on our online platforms are kept as ready stock at the store. This policy applies to orders placed through all our online platforms, including Shopee and Lazada.

Simply show our staff the order confirmation on your phone or printed copy where you arrive for pickup.

Freestanding Washing Machine, Dryer, Dishwasher:
Free basic installation: connecting of inlet and outlet hose. Please make sure you have a suitable and available tap.

Freestanding Refrigerator: Free basic installation (Ensure that there is ample space for the refrigerator to be moved to the designated area. Additional charges apply if the refrigerator door needs to be dismantled)

Built-in Refrigerator: Estimated from $500 onwards depending on the complexity of the installation.

Television:

• Table-top setup: Free (40" & above)
• Fixed-bracket wall mount installation: $60-$100*
• Swivel bracket wall mount: $100 & above*

*depending on TV size

(Additional charges may apply if you have a false/feature wall that requires reinforcement - quoted by the installer)

Built-in appliances (Hob, Hood, Oven, Dishwasher): Estimated $60-$360 for basic installation only. (same cut-out size). Additional charges apply if alterations are required.

Ceiling Fan

• With wired access point or replacement below 3m: $60-$65*
• With wired access point or replacement above 3m: $90*
• False ceiling installation with timber (including patch back ceiling): $150
• New wiring point: $120
• Re-enforcement (Install thread rod in False ceiling including patching back of ceiling): $240
• Center flower cornice installation: To be advised

• *Excluding ceiling fan model: E-LITE
  - Replacement installation 48/52-inch: $100
  - Replacement installation 60/72-inch: $120

Instant Heater:

• Replacement: $80
• Replacement with rainshower: $100
• New installation: To be advised

Storage Heater: Depends on the type of installation required. Please call us at 6348-7998 and allow our product specialist to advise on this.

Air Conditioner: Please call us at 6348-7998 and allow our product specialist to advise on this.

The installation fee is to be paid directly to the installer.

If the appliance is to be placed inside a cabinet, please ensure that your cabinet dimensions are properly measured and adequate allowance is given for the washer/dryer/etc to be placed inside.

If unsure, kindly contact us at 6348-7998 and let our salesperson guide you through the proper way of measuring.

Yes. An additional staircase delivery fee applies when our delivery team needs to carry the appliance up or down the stairs.

Washer (& other equivalent appliances):

• Climb up/down 1 level: $20

Refrigerator (& other equivalent appliances):

• 2-door fridge: Climb up/down 1 level: $40
• Multi-door/ Side-by-side fridge: Climb up/down 1 level: $50

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Please note:

Some models may have different charges if delivery is handled by the brand's appointed delivery agent (e.g. Hitachi, EuropAce etc). Please contact us to confirm the applicable fee for your model.

Spiral staircases are assessed on a case-by-case basis. Please contact us for confirmation before placing your order.

A technician visit will be required to verify the defect mentioned and rectify if possible.

If the technician is unable to rectify it, email us the technician's service report and we can proceed with the exchange. (Do not dispose the original packaging for the first 7 days)

*Items without it's original packaging and complete accessories are not qualified for exchange.*

You will have to bring the defective item and original invoice to our store at Kallang Leisure Park regardless of shipping method chosen.

Our staff will verify the defect mentioned. Once verified defective, we will proceed with an exchange of the same item, or a different item of the same value.

*Items without it's original packaging and complete accessories are not qualified for exchange.*

We have two outlets in Singapore.

(1) Kallang Leisure Park
(2) United Square Shopping Mall

Visit Contact Us for more information.