Frequently Asked Questions
Here are some common questions we received from our customers about our products, exchange policy, payment, deliver and etc. If there's anything we can help, feel free to contact us!
How do I create an account
- Click on Register, at the top left of corner of the website
- Fill in your particulars
- Click Create an Account
How can I be notified of the latest promotions and discounts?
Simply subscribe to our newsletter! Scroll to the bottom of our website and enter your email address.
What are the payment modes you accept?
We accept the following payment modes:
What if I do not have a PayPal account?
You can make payment via your Visa or MasterCard without a Paypal account. Simply follow the checkout process and at the PayPal login page and fill up your particulars under Pay with my credit or debit card.
How will I know if my order is confirmed?
Upon receiving your order, we will verify your payment and the product availability. You will receive a call from us to confirm your order within 3 working days. If you chose to pickup your order at our store, we will advise you on when your product is ready for collection. If you opted for delivery, we would also confirm with you the delivery time, date (and a tracking ID if available).
Is it safe to use to make payment on your website?
Yes. Our online shop is powered by Shopify, which is Level 1 PCI compliant and uses 128 bit SSL encryption – the same level of encryption used by large banks around the world – to ensure credit card data is secure. We do not keep your credit card information after your order is completed.
Promotions & Discounts
I’m given a coupon code, how do I use it?
After filling in your shipping and billing address in PayPal’s website, enter the coupon code at the next page. If the coupon code is active, the discounted price will be updated accordingly.
Why am I not able to use my coupon code to my order?
Please ensure you fulfill the requirements to use the code:
- Check if the code has a minimum order amount
- Check if the code is only for first time customer
- Check if the code has expired
- Check if the code is applicable for the products in your order. Certain products do not qualify for discount as we have to adhere to our supplier’s recommended price. See here for a full-list of products.
Returns & Exchanges
What happens if I found the product is not in satisfactory condition?
We are terribly sorry about this! If you found that the product you purchased is defective, incorrect or damaged, please contact us at email@example.com within 7 days from the date of delivery. We will do a 1 for 1 exchange for your product. Do include your order number, product item, description of the condition, with images where applicable. Keep the product in its original condition, unused and in the original brand packaging, with your receipt.
Do I have to pay for shipping when I return my parcel?
No, you do not have to. Please contact us at firstname.lastname@example.org before you return the parcel. Do include your order number, product item, description of the condition, with images where applicable. Keep the product in its original condition, unused and in the original brand packaging, with your receipt.
Collection & Delivery
Please refer to our Collection & Delivery page for the full FAQ.
Are installation services provided when I purchase online?
Yes, we would provide professional installation services for the following products:
- Air conditioner (wall mounting)
- Washing Machine
Do you have phyiscal shop?
Yes we do. We have two outlets in Singapore, at Kallang Leisure Park and United Square Shopping Mall. Visit our Contact Us for our contact information.
I can't find a product, can I suggest a product?
Yes, we love to hear from your suggestion. Please note that we cannot guarantee to carry all products that are suggested to us.